CCNP (Voice)

Why Us

  • Tutor led class based Training
  • Hand on Experience with physical devices and real world scenarios
  • Experienced and Certified Trainers
  • Passing Guarantee
  • Class Size 8 max per class
  • Payment in installment options available
  • Free Re-Training

What is included

  • Complete hands-on training
  • Books, Course Material
  • Mock Exams
  • Free Re-training
  • 24 hours online support

Course Information

Course: CCNP (Voice) Training

Duration: 40 hours

Course Fee: £750.00

Fast Track: 4 Weeks
(15 hours in a week)

Slow Track: 8 Weeks
( 8 hours in a week)

Certification: CCNP (Voice)

Course Insight

Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified Call Manager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Career Prospect

Design and Implementation of Network Engineer, Senior Network Voice Engineer.

Learning Facilities

Our lab is fully equipped with physical devices, which are necessary to complete Cisco Voice Labs such as Cisco Unified Call manager, IP Phones, Routers with QoS etc. Students can learn and practice all the skills with real world scenarios.

General Facilities

We also provide Free Wifi Internet, Refreshment, Water, Tea and Coffee Facilities.

Topics Covered

Implementing Cisco Voice Communications and QoS (CVOICE )
  • Describe a numbering plan
  • Describe digit manipulation
  • Describe path selection
  • Describe calling privileges
  • Describe VoIP call flows
  • Describe RTP, RTCP, cRTP, and sRTP
  • Describe H.323
  • Describe MGCP
  • Describe Skinny Call Control Protocol
  • Describe SIP
  • Identify the appropriate gateway signalling protocol for a given scenario
  • Choose the appropriate codec for a given scenario
  • Describe and Configure VLA
  • Describe the appropriate software componentsneeded to support endpoints
  • Configure DHCP, NTP and TFTP
  • Describe the differences between the different types of ephones and ephone-dns
  • Configure Cisco Unified Communications Manager Express endpoints
  • Describe the function of gateways
  • Describe DSP functionality
  • Describe the different types of voice ports and their usage
  • Describe dial peers and the gateway call routing process
  • Describe codecs and codec complexity
  • Configure analog voice ports
  • Configure digital voice ports
  • Configure dial peers
  • Configure digit manipulation
  • Configure calling privileges
  • Verify dial-plan implementation
  • Implement fax support on a gateway
  • Describe the Cisco Unified Border Element features and functionality
  • Configure Cisco Unified Border Element to provide address hiding
  • Configure Cisco Unified Border Element to provide protocol and media interworking
  • Configure Cisco Unified Border Element to provide call admission control
  • Verify Cisco Unified Border Element configuration and operation
  • Describe causes of voice and video quality issues
  • Describe how to resolve voice and video quality issues
  • Describe QoS requirements for voice and video traffic
  • Describe the DiffServ QoS model
  • Describe marking based on CoS, DSCP,and IP Precedence
  • Configure layer 2 to layer 3 QoS mapping
  • Describe trust boundaries
  • Configure trust boundary on Cisco switches
  • Describe the operations of the QoS classifications and marking mechanism
  • Describe Low Latency Queueing
  • Describe the operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configure lLow Latency Queueing

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 )

  • Describe Cisco Unified Communications Manager cluster architecture
  • Describe Cisco Unified Communications Manager redundancy designs
  • Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  • Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services
  • Configure a Cisco Unified Communications Manager group
  • Configure Cisco Unified Communications Manager rofiles and device pools
  • Configure Cisco Unified Communications Manager templates
  • Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  • Describe the tool for Auto-Registered Phones Support functionality
  • Describe Cisco Unified Communications Manager digit analysis
  • Implement gateways
  • Configure route patterns
  • Configure route lists and route groups
  • Implement toll-fraud prevention
  • Configure digit manipulation
  • Describe the functions and usage of calling search spaces and partitions
  • Implement calling privileges
  • Describe media resources
  • Configure MeetMe conferencing and software conferencing resources
  • Configure Music on Hold
  • Configure Media Resource Groups and Media Resource Group Lists
  • Configure IP phone services
  • Configure Cisco Unified Communications Manager native presence features

Implementing Cisco Unified Communications Manager, Part 2 (CIPT2 )

  • Describe device fail over
  • Configure call survivability
  • Configure Cisco Unified Survivable Remote Site Telephony operation
  • Configure Cisco Unified Communications Manager Express to provide redundancy
  • Configure MGCP Fallback operation
  • Verify redundancy operations
  • Describe the issues with multi-site dial plans
  • Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implement trunks
  • Describe globalized call routing
  • Implement a numbering plan for multisite topologies
  • Configure tailend hop off
  • Configure Service Advertisement Framework Forwarder
  • Configure Service Advertisement Framework Client Control
  • Configure Service Advertisement Framework Call Control Discovery
  • Configure regions
  • Implement transcoders and MTPs
  • Configure locations
  • Implement RSVP agents
  • Implement SIP precondition
  • Describe functionality of a gatekeeper
  • Implement gatekeeper-based Call Admission Control
  • Configure Automated Alternate Routing
  • Configure multisite Music on Hold
  • Configure Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Extension Mobility

Troubleshooting Cisco Unified Communications (TVOICE )

  • Describe the steps that can be used to identify a problem with a given unified communication system
  • Identify tools available for troubleshooting
  • Identify tools available for monitoring
  • Describe troubleshooting and monitoring tools
  • Determine appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools
  • Troubleshoot issues with endpoint registration
  • Troubleshoot issues with gateway registration
  • Troubleshoot inter-site call setup issues
  • Troubleshoot intra-site call setup issues
  • Troubleshoot off-net call setup issues
  • Troubleshoot database replication issues in Cisco Unified Communications Manager
  • Troubleshoot service advertisement framework forwarder issues
  • Troubleshoot service advertisement framework client control issues
  • Troubleshoot service advertisement framework call control discovery issues
  • Troubleshoot Cisco extension mobility issues
  • Troubleshoot Cisco unified communications manager device mobility issues
  • Troubleshoot Cisco unified mobility issues
  • Troubleshoot music on hold
  • Troubleshoot conference bridges
  • Troubleshoot transcoders
  • Troubleshoot MTP
  • Troubleshoot echo
  • Troubleshoot dropped calls
  • Troubleshoot audio quality issues

Integrating Cisco Unified Communications Applications (CAPPS)

  • Choose the appropriate desktop messaging interface for client machines
  • Integrate Cisco unity connection and Cisco unified communications manager
  • Configure Cisco unity connection system settings
  • Describe call management options
  • Configure call routing options
  • Configure audio text applications
  • Configure Cisco unity connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco unity connection
  • Troubleshoot Cisco unity connection
  • Choose the appropriate desktop messaging interface for endpoints
  • Integrate Cisco unity express and Cisco unified communications manager express
  • Configure Cisco unity express system settings
  • Configure auto attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco unity express from Cisco unified communications manager express
  • Troubleshoot Cisco unity express
  • Describe VPIM
  • Configure VPIM on Cisco unity connection
  • Configure VPIM on Cisco unity express
  • Describe the function and operation of Cisco unified presence
  • Describe Cisco unified presence solution components
  • Describe the Cisco unified presence solution communication flows
  • Configure Cisco unified communications manager for integration with Cisco unified presence
  • Integrate Cisco unified presence with Cisco unified communications manager
  • Integrate Cisco unified presence with Cisco unified communications applications
  • Troubleshoot Cisco unified presence

Skills Gained

  • Configure Cisco Unity Connection
  • Configure Cisco Unity Express using the GUI
  • Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
  • Implement Cisco Unified Presence Solution
  • Perform initial set up of a Cisco Unified Communications Manager cluster
  • Describe and configure Cisco Unified Communications Manager to support on-cluster calling
  • Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
  • Describe and configure Cisco Unified Communications Manager media resources
  • Describe and configure the Cisco Unified Communications Manager to support features and applications
  • Describe and implement centralized call processing redundancy
  • Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
  • Implement call control discovery and Cisco Inter Company Media Exchange
  • Implement bandwidth management and Call Admission Control
  • Implement mobility features
  • Apply the Cisco recommended methodology used to determine general Unified communications system problems
  • Identify available tools to operate and troubleshoot a Unified Communications System
  • Troubleshoot registration issues
  • Troubleshoot call setup issues
  • Troubleshoot database issues
  • Troubleshoot call control discovery and Cisco Inter Company Media Exchange
  • Troubleshoot application issues
  • Troubleshoot media resources
  • Troubleshoot voice quality issues
  • Configure Cisco Unity Connection
  • Configure Cisco Unity Express using the GUI
  • Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
  • Implement Cisco Unified Presence Solution
Package Courses Duration Fee Maximum Student/class Timing
1st Line/Desktop Support Engineer CompTIA A+, CompTIA Network +, MCSA Windows 7 110 Hrs £1300 6 Flexible
2nd Line Support Engineer MCSA Server 2012, CCNA (R & S) 100 Hrs £1250 6 Flexible
IT Infrastructure Engineer MCSA Windows 7,Windows Server 2012, CCNA 140 Hrs £1800 6 Flexible
Network Engineer CCNA(Routing and Switching), CCNA (Security) 80 Hrs £850 6 Flexible
Senior Network Engineer CCNA (R & S), CCNA (Security, CCNP (R & S) 140 Hrs £2000 6 Flexible
Start Date Timing Days Duration
01/08/2015 Flexible Mon to Sun 40 hours