IT Technician/Helpdesk Training

Instructor-led, Hands-on, classroom/Virtual Training with Job Assistance

Get Trained


Get Certified


Get IT Job

Price £2000

OR 12 monthly interest-free installments of £166.66

Full payment discount £200.00

Training Package Overview

This training package is especially designed for those who wants to get entry into IT job with no prior knowledge or experience in IT field. IT Technician/Helpdesk training package is broken into three steps. These three simple steps will help you to get trained, qualified, and securing your first IT jobs

IT Technician Job Description

IT is an essential component of any business these days. Good and efficient IT infrastructure contributes to the business progress. Since everyone relies on IT technologies, no one feel comfortable, if they do not work properly.

IT Technicians operate and maintain computer systems and networks to ensure that the users get the most effective IT Functionality.

Some of their main duties and responsibility:

  • Serving as the first point of contact for IT support within the organization
  • Installing, configuring, and maintaining software and hardware components of Computer and network systems
  • Diagnosing and troubleshooting software and hardware issues.
  • Repairing and replacing damaged computer and network components
  • Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
  • Supporting people whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Testing new hardware and software before full-scale installation
CompTIA A+

CompTIA A+ is the most recognised and demanding course and certification for IT Technician, IT Helpdesk, Desktop Support Engineer, and IT Support Engineer job roles.

CompTIA A+ is completely hands-on training course. You will learn about

  • various hardware components and their functions in the computer
  • how to build or assemble the computer
  • installing and configuring systems (Windows, Ubuntu, etc.)
  • various type of networking and configuring devices to access network
  • securing devices (pc, mobile, laptops, tablet)
  • Troubleshooting printers.

CompTIA course will cover complete syllabus of two CompTIA A+ exams, which are as follows

  • 220-1001
  • 220-1002

For more details, Click HERE

Microsoft Certified 365

Desktop Support is a common entry point to the IT career field. Most of the workstations in organisations use Microsoft Windows 10 as an operating system. So having knowledge and skills to deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment is crucial for IT Technician or IT Support job roles.

In this course, you will be learning following:

  • Deploy Windows 10
  • Manage devices and data
  • Configure storage and connectivity
  • Maintain windows
  • Deploy and upgrade operating systems
  • Manage policies and profiles
  • Manage and protect devices
  • Manage apps and data.

This course will prepare you for both Microsoft exams that need to be passed to secure the Microsoft Certifications. The information of these exams are as follows

  • MD-100: Windows Client
  • MD-101: Managing Modern Desktop

You can Click HERE to see the complete details of topics that will be covered in this course.

Administering Windows Server Hybrid Core Infrastructure

In IT infrastructure of a company, servers are a critical device. All the services reside on servers. For example, active directory service, DHCP, DNS, printer services and many others are installed on a server or servers. This is why, if you are starting your career as an IT Technician or Desktop Support engineer then you will also be required to know about how to administer and manage the servers. This course will get you off on the right foot in server administration and you will learn all the necessary skills, which you will need to perform you job responsibilities.

Most of SMEs have migrated their most of the services to cloud and some still keep few services in premises and rest on the cloud. After doing this course, you will be able to administer Windows Server in both environments.

In this training course, you will be covering the following:

  • Administering and managing Microsoft Server in hybrid cloud environments
  • Deploying and managing Active Directory Domain Services whether on-prem or in the cloud.
  • Managing and securing servers running Windows Server in hybrid environments
  • Migrating Servers and workloads in on-premises and hybrid environments

After completing this course, you will have knowledge and hands-on experience of managing and administering Microsoft Windows server. You will also be prepared to pass AZ-800 Microsoft exam.

Click HERE To see the detailed topics covered in this course

Get Trained
Step 1

You will be starting your journey with hands-on training, which is going to be delivered our experienced and qualified trainers. After completing training, you will have required knowledge and hands-on skills, which are necessary to become good IT Technician. You will also be taking lot of mock tests, which you will need to pass before sitting in real certification exams.

Get Certified
Step 2

After completing each training course in the package and passing the mock test, you will be given opportunity to take vendor (CompTIA or Microsoft) certification exam. Our 90% students pass their certification exam in their first attempt. Once you will pass certification exams, you will be awarded CompTIA and Microsoft certifications. Impact IT Training will also be providing you Certificate of Completion of Training, which you can use as reference when you will be applying for job.

Get IT Job
Step 3

It is big achievement to complete first two steps. You have now all the hands-on skills and globally recognised CompTIA and Microsoft Certifications, which are highly demanding for IT Technician/Helpdesk jobs.
After you complete your training and securing all certificates included in the package.
Most of our students have successfully secured the job after finishing the training and successfully getting certified.

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