IT Support Engineer Training

Instructor-led, Hands-on, classroom/Virtual Training with Job Assistance

Get Trained


Get Certified


Get IT Job

Price £2000

OR 12 monthly interest-free installments of £166.66

Full payment discount £200.00

Training Package Overview

This training package is comprehensive solution for those who wants to start their IT Career as quickly as possible. It includes all training courses and certifications that will make you standout candidate for IT Support engineer job role. This is completely instructor-led, classroom based/virtual Live hands-on training, which will give you all the skills that you require to perform job responsibilities.

IT Technician Job Description

The IT Support Engineer maintains the IT Infrastructure of all types of organisations, providing technical support and ensuring the whole company’s IT resources are running smoothly. IT Support engineers monitors and maintains the company computer systems (e.g., Servers, Workstations, Printers, etc.), installs, and configures hardware and software, and solves technical issues as they arise.

Some of their main duties and responsibility:

  • Installing and configuring computer hardware, software, systems (workstations, Servers, mobile devices), networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training junior staff
CompTIA A+

CompTIA A+ is the most recognised and demanding course and certification for IT Technician, IT Helpdesk, Desktop Support Engineer, and IT Support Engineer job roles.

CompTIA A+ is completely hands-on training course. You will learn about

  • various hardware components and their functions in the computer
  • how to build or assemble the computer
  • Installing motherboards and connectors
  • Troubleshooting PC hardware
  • Supporting mobile hardware and software
  • Installing and configuring operating systems (Windows, Ubuntu, etc.)
  • Managing Windows Networking
  • Managing Linux and macOS
  • Various type of networking and configuring devices to access network
  • Securing devices (pc, mobile, laptops, tablet)
  • Troubleshooting printers.

CompTIA course will cover complete syllabus of two CompTIA A+ exams, which are as follows

  • 220-1001
  • 220-1002

Duration: 5 Days
Course Schedule:

Weekdays (Monday-Friday)
Weekend (5xSaturdays Or 5xSundays)

Microsoft Certified 365

Modern Desktop Administration Associate Windows 10

Desktop Support is a common entry point to the IT career field. Most of the workstations in organisations use Microsoft Windows 10 as an operating system. So having knowledge and skills to deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment is crucial for IT Technician or IT Support job roles.

In this course, you will be learning following:

  • Deploy Windows 10
  • Manage devices and data
  • Configure storage and connectivity
  • Maintain windows
  • Deploy and upgrade operating systems
  • Manage policies and profiles
  • Manage and protect devices
  • Manage apps and data.

This course will prepare you to pass following two Microsoft exams.

  • MD-100: Windows Client
  • MD-101: Managing Modern Desktop

Certification Name: Microsoft 365 Certified: Modern Desktop Administrator Associate

Duration: 5 Days
Course Schedule:

Weekdays (Monday-Friday)
Weekend (5xSaturdays Or 5xSundays)

You can Click HERE to see the complete details of topics that will be covered in this course.


Administering Windows Server Hybrid Core Infrastructure

In IT infrastructure of a company, servers are a critical device. All the services reside on servers. For example, active directory service, DHCP, DNS, printer services and many others are installed on a server or servers. This is why, if you are starting your career as an IT Technician or Desktop Support engineer then you will also be required to know about how to administer and manage the servers. This course will get you off on the right foot in server administration and you will learn all the necessary skills, which you will need to perform you job responsibilities.

Most of SMEs have migrated their most of the services to cloud and some still keep few services in premises and rest on the cloud. After doing this course, you will be able to administer Windows Server in both environments.

In this training course, you will be covering the following:

  • Administering and managing Microsoft Server in hybrid cloud environments
  • Deploying and managing Active Directory Domain Services whether on-prem or in the cloud.
  • Managing and securing servers running Windows Server in hybrid environments
  • Migrating Servers and workloads in on-premises and hybrid environments

You will also be prepared to pass AZ-800 Microsoft exam.

Duration: 3 Days
Course Schedule

Weekdays (Monday-Wednesday)
Weekend (3xSaturdays Or 3xSundays)

Click HERE To see the detailed topics covered in this course pliant

Microsoft 365 Certified

Enterprise Administration Expert (MCEAE)

Microsoft 365 is a complete package that is designed to help business or organisation to increase its productivity and to pursue the passion to run the business. It integrates traditional Microsoft apps like Word, Excel, PowerPoint with best-in-class productivity apps with powerful cloud services, device management, and advanced security in one, connected experience.

All SMEs (Small medium size enterprises) and Large enterprises are migrating their services to Microsoft 365. Microsoft Enterprise Administrators evaluate, plan, migrate, deploy, and manage Microsoft 365 services.

In this course, you will be learning the following:

  • Design and implement Microsoft 365 services
  • Manage user identity and roles
  • Plan office 365 workloads and applications
  • Implement modern device services
  • Implement Microsoft 365 security and threat measurements
  • Manage Microsoft 365 governance and compliance
  • Use professional email and calendaring to reach customers and co-workers wherever work takes you. (Microsoft Outlook, Exchange)
  • Store, access and share files from anywhere with 1 TB of online storage per user. (OneDrive and SharePoint)
  • Keep your team on the same page with group chat, online meetings, and calling in Microsoft Teams, the hub for teamwork. (Microsoft Team)
  • Help protect your employees your data and your customer information with Advanced security and device management

This course will prepare you to pass following two Microsoft exams.

  • MS-100: Microsoft 365 Identity and Services
  • MS-101: Microsoft 365 Mobility and Security

Duration: 5 Days
Course Schedule

Weekdays (Monday-Friday)
Weekend (5xSaturdays Or 5xSundays)

Get Trained
Step 1

You will be starting your journey with hands-on training, which is going to be delivered our experienced and qualified trainers. You will also be taking lot of mock tests, which will ensure you pass your certification exams in your first attempt.

After completing training and securing CompTIA and Microsoft certifications, you will have required working knowledge, skills, and qualifications, which are necessary to secure IT Support Engineer job.

Get Certified
Step 2

After completing each training course in the package and passing the mock test, you will be given opportunity to take vendor (CompTIA or Microsoft) certification exam. Our 90% students pass their certification exam in their first attempt. Once you will pass certification exams, you will be awarded CompTIA and Microsoft certifications. Impact IT Training will also be providing you Certificate of Completion of Training, which you can use as reference when you will be applying for job.

Get IT Job
Step 3

It is big achievement to complete first two steps. You have now all the hands-on skills and globally recognised CompTIA and Microsoft Certifications, which are highly demanding for IT Technician/Helpdesk jobs.

After you complete your training and securing all certificates included in the package, our recruitment consultants will be helping you to:

  • Preparing your professional CV
  • Searching work placement or job for you
  • Preparing you for technical interview
  • Preparing you for HR interview

Most of our students have successfully secured the job after finishing the training and successfully getting certified.

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Mincho Bozov
Mincho Bozov
I've done CompTia A+,Windows 10 ,Office 365 and Azure Administrator courses with Impact IT Training. I am very satisfied with my teacher Mr. Noman' knowledge and experience. I'm very happy with the courses and recommend Impact IT Training.
kostas kostas
kostas kostas
Thanks for the training! Really enjoyed it!!
Marija Smiljanic
Marija Smiljanic
I highly recommend Impact IT Training as it is the perfect choice for anyone looking to start (or develop) their IT career. Noman is very knowledgeable, experienced and supportive. The courses were exactly what I was hoping for. Looking forward to CEH course in September!
Went for CCNA, Security+ and CEH, needless to say, Khurram has been an excellent teacher in the networking and security field. I passed all 3 courses with labs, revision and communication provided by them. CCNA was brilliant, it set the foundation I needed, coming for a telecommunications background, security+ was enjoyable and a straightforward certification, this prepares you for the final CEH exam which was an amazing learning experience. Thank you Impact!
Nina Arif
Nina Arif
I completed 3 courses with Impact IT Training so far, and passed my Comptia Security+ and CCNA, which I'm very happy about! I am currently studying for my CEH exam here too. The courses I did were intensive, so the pace was fast. The trainers were very supportive and helped me to pass my exams. Noman taught me Comptia A+ and he was a very kind teacher. I had Khurram for my CCNA and for my CEH course. His lessons were very comprehensive and he made sure the students had all the materials in order to understand the courses fully. I would recommend Impact IT Training to anyone wishing to persue an IT-related career.
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