Topics Covered

220-1001:

Hardware (27%)

• Given a scenario, configure settings and use BIOS/UEFI tools on a PC
• Explain the importance of motherboard components, their purpose, and properties
• Compare and contrast various RAM types and their features
• Install and configure PC expansion cards
• Install and configure storage devices and use appropriate medi
• Install various types of CPUs and apply the appropriate cooling method
• Compare and contrast various PC connection interfaces, their characteristics and purpose
• Install a power supply based on given specification
• Given a scenario, select the appropriate components for a custom PC configuration, to meet customer specifications
• Compare and contrast types of display devices and their features
• Identify common PC connector types and associated cables
• Install and configure common peripheral device

Networking (20%)

• Identify the various types of network cables and connectors
• Compare and contrast the characteristics of connectors and cabling
• Explain the properties and characteristics of TCP/IP
• Explain common TCP and UDP ports, protocols, and their purpose
• Compare and contrast various WiFi networking standards and encryption types
• Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings
• Compare and contrast Internet connection types, network types, and their features
• Compare and contrast network architecture devices, their functions, and feature

Mobile Devices  (14%)

• Install and configure laptop hardware and component
• Explain the function of components within the display of a laptop
• Given a scenario, use appropriate laptop features
• Explain the characteristics of various types of other mobile device
• Compare and contrast accessories & ports of other mobile devices

Hardware & Networking Troubleshooting (27%)

• Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures
• Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
• Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
• Given a scenario, troubleshoot common video, projector and display issues

Virtualization & Cloud Computing (27%)

• Comparing and Contract cloud computing concepts.
• Given a scenario,set up and configure client side virtualization.

220-1002:

Windows Operating System (27%)

• Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1)
• Given a scenario, install Windows PC operating systems using appropriate methods
• Given a scenario, apply appropriate Microsoft command line tools
• Given a scenario, use appropriate Microsoft operating system features and tools
• Perform common preventive maintenance procedures using the appropriate Windows OS tools
• Given a scenario, use Windows Control Panel utilities.
• Identify common features and functionality of the Mac OS and Linux operating systems
• Given a scenario, setup and use client-side virtualization
• Identify basic cloud concepts
• Summarize the properties and purpose of services provided by networked hosts
• Identify basic features of mobile operating systems
• Install and configure basic mobile device network connectivity and email
• Summarize methods and data related to mobile device synchronization

Security (24%)

• Identify common security threats and vulnerabilities
• Compare and contrast common prevention methods
• Compare and contrast differences of basic Windows OS security settings
• Given a scenario, deploy and enforce security best practices to secure a workstation
• Compare and contrast various methods for securing mobile devices
• Given a scenario, use appropriate data destruction and disposal method
• Given a scenario, secure SOHO wireless and wired networks

Software Troubleshooting (26%)

• Given a scenario, troubleshoot PC operating system problems with appropriate tools
• Given a scenario, troubleshoot common PC security issues with appropriate tools and best practice
• Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools
• Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools

Operational Procedures  (23%)

• Given a scenario, use appropriate safety procedures
• Demonstrate proper communication techniques and professionalism
• Given a scenario, explain the troubleshooting theory