Topics Covered (MS-900)

Module 1: Describe the different types of cloud services available

• describe Microsoft SaaS, IaaS, and PaaS offerings
•  cloud-based productivity solutions for organizations and individuals
• describe differences between Office 365, Microsoft 365, and Windows 365

Module 2: Describe the benefits of and considerations for using cloud, hybrid, or on-premises services 

• describe public, private, and hybrid scenarios
•  compare advantages of cloud-based services versus on-premises services
• identify factors that drive organizations to move to the cloud
• describe hybrid working strategies, flexible working strategies, and frontline workers

Module 3: Describe productivity solutions in Microsoft 365

• describe the core productivity and teamwork capabilities in Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
•  describe Microsoft 365 Apps including Word, Excel, PowerPoint, Outlook, and OneNote
• describe work management capabilities in Microsoft 365 including Project, Planner, Bookings, and ToDo (Tasks)
• describe business class email and calendaring solutions with Microsoft Exchange

Module 4: Describe collaboration solutions in Microsoft 365

• describe the collaboration capabilities in Microsoft 365 including Microsoft Teams, Teams Phone, Yammer, SharePoint, and Stream
• describe the collaboration workloads of Microsoft Teams and the value that they provide
• describe the core employee experience capabilities in Microsoft Viva
• describe the ways that you can extend Microsoft Teams by using collaborative apps
• describe the features of Microsoft SharePoint and Microsoft OneDrive that promote collaboration
• describe how Yammer helps communities connect and grow

Module 5:Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

• describe the endpoint management capabilities of Microsoft 365 including Microsoft Endpoint Manager (MEM), Windows 365 Cloud PC, and Azure Virtual Desktop.
• compare the capabilities of Windows 365 and Azure Virtual Desktop and when it makes sense to implement either
• describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
• identify deployment and servicing methods for Microsoft 365 apps

Module 6:Describe analytics capabilities in Microsoft 365Describe analytics capabilities in Microsoft 365

• describe the capabilities of Viva Insights
• describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
• describe the reports available in the Microsoft 365 Admin center and other admin centers

Module 7:Explain zero-trust security principles for Microsoft 365

• identify key components that need to be protected within an organization’s cloud and on-premises infrastructure
• describe the principle of least privileged access
• describe the principle of explicit verification
•  describe the principle of assumed breaches

Module 8:Describe identity and access management solutions in Microsoft 365

• describe the identity and access management capabilities in Microsoft 365 including Azure Active Directory and Azure Identity • describe cloud identity, on-premises identity, and hybrid identity concepts
• describe the purpose and value of implementing multi-factor authentication (MFA)
• describe the purpose and value of conditional access

Module 9:Describe threat protection solutions in Microsoft 365

• describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, and the Microsoft Defender Portal
• describe Microsoft Secure Score benefits and capabilities
• describe the most common types of threats against endpoints, applications, and identities
• describe how Microsoft addresses the most common threats
• describe how threat mitigation can be automated with artificial intelligence by using Microsoft 365 and Azure Sentinel

Module 10:Describe trust, privacy, and compliance solutions in Microsoft 365

• describe compliance solutions in Microsoft 365
•  identify differences between the Service Trust portal and Compliance Manager
• describe how Microsoft supports data residency to ensure regulatory compliance
•  describe information protection and governance options including data loss prevention (DLP) classification labels
• describe Compliance Manager, Compliance Scores, and the benefits that they can provide to an organization
• describe insider risk management solutions to protect against internal threats
• describe auditing and eDiscovery solutions
• describe privacy management concepts
• describe Microsoft’s privacy principles

Module 12:Plan, predict, and compare pricing

• describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, direct billing
• describe available billing and bill management options including billing frequency and methods of payment

Module 13:Identify licensing options available in Microsoft 365

• describe the available base licensing and management options
• describe add-on licensing options

Module 14:Describe the Microsoft 365 service lifecycle 

• describe private, public preview, and general availability (GA) options
• describe the correlation between lifecycle options and pricing
• describe use cases and capabilities for the Microsoft 365 Roadmap portal

Module 15:Describe support offerings for Microsoft 365 services 

• describe how to create a support request for Microsoft 365 services
• describe service level agreements (SLAs) concepts including uptime principles, service credits for refunds, SLA tiers, roles, and responsibilities
• determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• describe how organizations can communicate with Microsoft about product and service improvements